The SSE Arena, Belfast launched their venue app in late 2015.
Realife worked with The SSE Arena, Belfast to provide a solution that incorporated event listings, cutting edge engagement features and F&B and merchandise ordering.
The app has achieved phenomenal levels of uptake across engagement and in-app ordering, driving a double-digit increase in the arena’s annual food and beverage revenues.
Increase in annual F&B revenues
Of revenue outside of show times
How Do The Arena and Their Customers Benefit?
- A connected mobile app solution, with minimal work required.
- A dynamic and personalised offer strategy, powered by CORE.
- Cutting edge data learnings on user attitudes and behaviour.
- A tool to provide value to the arena’s biggest sponsor; SSE.
- Fast track app queues at every concession and merchandise stand.
- Special offers on F&B and merchandise, personalised to each individual user.
- An in-built selfie function and photo wall, meaning no night is forgotten.
- An exclusive rewards section for SSE customers to access content and offers.
Support We Offer
Our Customer Success team works with the team in Belfast to deliver continuous improvement. From increasing out of show spend to competition ideas to drive downloads, our team has helped position the app as a remote control to the customer experience.
With arena deployments, smooth implementation is key. Our operations team provided full support at the launch to ensure that the app fit with current processes and continue to provide continued support, whatever the time of day.
Our pioneering data science team have been pivotal to the app’s success. With monthly reports and actionable insights around segmentation and commercial strategy, data is at the heart of every mobile marketing decision the arena takes.
Download the app and take a look for yourself.
Available on both iOS and Android.